By David Bledsoe 
Kia Sorento Model Compatibility
The 2017 Kia Sorento, along with other models ranging up to 2024, is compatible with The Magic Box series 2.0. This device enables wireless CarPlay and Android Auto features, making it an ideal upgrade for those seeking a more seamless driving experience. (Magic Brands)
Magic Box Integration
The Magic Link device is designed to convert wired Apple CarPlay and Android Auto systems into wireless setups. This innovation allows users to connect their iPhone or Android devices without the need for cables, providing an instant and hassle-free connection. The setup process is straightforward and typically takes only 2-3 minutes to complete. (Magic Box)
| Feature | Details |
|---|---|
| Compatibility | 2017 – 2024 Kia Sorento |
| Connection Type | Wireless CarPlay and Android Auto |
| Setup Time | 2-3 minutes |
| Wireless Integration | Instantly connects to iPhone and Android |
Learn more about the connectivity features in our guide on resolving issues with Kia Bluetooth not working and troubleshooting Kia CarPlay not working.
Kia Connect Availability
It’s important to note that Kia Connect is not currently available for 2022 models purchased in Massachusetts. This limitation is due to specific state regulations that affect the availability of the service. (Kia)
For more information on related connectivity issues, check out our articles on Kia radio not working and Kia remote start not working.
| Kia Connect | Availability |
|---|---|
| Not Available | 2022 Models in Massachusetts |
| Applicable Models | Other than 2022 Models in Massachusetts |
| Service Type | Remote Connectivity Features |
Understanding these aspects of your Kia Sorento can help in effectively managing any issues that arise with the Magic Link device. For further troubleshooting tips, visit our section on Kia Sorento radio not working and explore options.
Installation and Set-Up
When dealing with the 2017 Kia Sorento’s Magic Link, ensuring proper installation and set-up can mitigate many issues. Below are the steps to successfully set up the Magic Link device and the Kia Access app.
Magic Link Device Setup
The Magic Link device allows drivers to convert their wired Apple CarPlay and Android Auto to a wireless setup (Magic Box). Here’s how to set it up:
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Preparation: Ensure your device and vehicle are compatible with the Magic Link.
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Connection:
- Plug the Magic Link into the USB port designated for Apple CarPlay or Android Auto.
- Turn on the ignition and wait for the device’s LED to light up.
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Pairing:
- Enable Bluetooth and WiFi on your mobile device.
- Search for and connect to the Magic Link device in your Bluetooth settings.
- Open the car’s infotainment menu and select the Magic Link from the list of devices.
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Finalizing Setup:
- Once paired, the Magic Link will automatically link your mobile device to the car’s system.
- The entire process should take approximately 2-3 minutes.
If issues persist during setup, check out our kia bluetooth not working troubleshooting guide.
Kia Access App Download
For those with Kia Connect (formerly UVO Link), downloading and setting up the Kia Access app is a step towards seamless integration with your vehicle’s features (Kia).
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Downloading the App:
- Go to the App Store (iOS) or Google Play Store (Android).
- Search for and download the “Kia Access” app.
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Registration:
- Open the app and create an account using your email.
- Provide your vehicle’s VIN (Vehicle Identification Number) to link the car to your account.
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App Setup:
- Follow the in-app prompts to customize your preferences.
- Enable notifications for features like remote start, climate control, and vehicle diagnostics.
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Connecting to Vehicle:
- In the app, select “Connect Vehicle”.
- Confirm your vehicle’s compatibility with Kia Connect features.
In case of complications, such as the app not recognizing your vehicle, refer to our guide on kia remote start not working.
Make sure to go through the app settings to fully utilize features and manage alerts effectively. For managing valet alerts or scheduling remote climate controls, consult our relevant remote climate schedules section.
Proper setup of both the Magic Link device and the Kia Access app ensures a smooth, wireless, and user-friendly experience in your 2017 Kia Sorento.
For more detailed troubleshooting, consider visiting our guides on issues like kia radio not working or kia display screen not working.
Troubleshooting Tips
Email Restrictions
If you’re experiencing issues with the Magic Link on your 2017 Kia Sorento, one common problem could be email restrictions. Kia has specific requirements for email addresses and passwords used for account setup.
| Restriction | Requirement |
|---|---|
| Email Length | 30 characters or less |
| Password Special Characters | Not allowed |
Make sure your email meets these criteria by double-checking your Kia account setup.
Valet Alerts Management
Managing Valet Alerts is another common troubleshooting step for the Magic Link. Remember that these alerts can only be controlled via the Kia Access App.
| Valet Alert Status | Indicator Color |
|---|---|
| On | Green |
| Off | Grey |
If you notice any issues with your Valet Alerts, check the app’s settings to ensure they are activated correctly. For further details, visit the Kia troubleshooting guide.
Remote Climate Schedules
Setting up remote climate schedules for your EV is convenient, but there are certain conditions that must be met. For the remote climate feature to activate at the scheduled time, your EV must be plugged in.
| Requirement | Status |
|---|---|
| EV Plugged In | Yes |
If your EV is not connected to a power source, the climate control schedule will not activate. Make sure your EV is always plugged in when using this feature. Find more information on the Kia website.
For more related issues, you can explore:
- kia remote start not working
- kia bluetooth not working
- kia carplay not working
- kia display screen not working
- kia sorento radio not working
Product Support and Warranty
Product Protection Plan
The Magic Link provides a comprehensive product protection plan designed to offer peace of mind to Kia Sorento owners. The protection plan covers accidental damage from the first day through the chosen coverage terms, ensuring that users are safeguarded from unexpected mishaps. One of the key advantages of this plan is that it comes with no deductibles, making the claims process straightforward and hassle-free. Additional benefits include quick and efficient service, providing owners with the necessary support when they encounter issues with their Magic Link device. Detailed information about the coverage can be found on the Magic Box website.
Order Processing and Shipping
When purchasing the Magic Link, Kia owners can expect efficient order processing and shipping services. Orders placed before 10 am PST are shipped on the same day, ensuring a quick delivery process. The average delivery time for orders within the United States is 3-5 business days, providing prompt access to the product. For international orders, the delivery time varies depending on the chosen shipping carrier at checkout. Additionally, the Magic Link team ensures that all shipments are carefully packaged to prevent any damage during transit. More details on order processing and shipping policies are available on the Magic Box website.
The importance of reliable support and straightforward warranty policies cannot be overstated. For further reading on other typical Kia issues, you may explore our articles on kia optima key fob not working, kia bluetooth not working, and kia display screen not working. All these resources can provide additional insights into common problems and their solutions.
Return Policy
When dealing with issues such as the 2017 Kia Sorento the magic link not working, understanding the return policy is essential. This section covers the warranty coverage as well as the return process and conditions.
Warranty Coverage
The Magic Link offers a comprehensive product protection plan that provides coverage for accidental damage from the first day through the chosen coverage terms. One key advantage is that there are no deductibles involved (Magic Box). The product also comes with a 365-day warranty that includes the option for exchanges or store credit within 60 days of the order fulfillment date. It is important to maintain the original condition of the item, including all components, to be eligible for these options.
| Coverage Type | Duration | Conditions |
|---|---|---|
| Accidental Damage | Through chosen coverage terms | No deductibles |
| Warranty (Exchanges/Store Credit) | 365 days | Within 60 days, original condition, all components included |
Return Process and Conditions
For a smooth return process, it is crucial to adhere to the specified guidelines. Items returned within 60 days of the order fulfillment date are eligible for an exchange or store credit, provided they meet the conditions of being in their original state with all included components (Magic Box).
Steps to Return:
- Contact Customer Support: Initiate the return by contacting customer service and requesting a return authorization.
- Prepare the Item: Ensure the product is in its original condition with all the components and packaging intact.
- Ship the Item: Follow the instructions provided by customer service for shipping the item back. Keep the tracking number for reference.
Conditions for Return:
- Items must be in original condition.
- All components included in the original order must be present.
- Returns must be made within 60 days from the order fulfillment date.
For issues beyond the return period or for specific product support, refer to our section on product protection plans and warranty.
By understanding this return policy, Kia owners can confidently address issues related to their 2017 Kia Sorento magic link not working. For more detailed troubleshooting tips, check out how to manage valet alerts or optimize remote climate schedules.